Privacy Policy and Cookies

Welcome to My Ljubljana Tour! We’re thrilled to have you visit our website. We’re always working to improve your experience by optimizing the functionality and services we provide. Your security is of the utmost importance to us. By visiting our site, you trust us with your personal data, and we take this responsibility seriously. We’ve implemented various technical safeguards and continuously update them to keep your information secure.

General Information

When you visit our website, certain data such as your IP address, browser version, operating system, the website you came from, and the time of your visit is transmitted to us. This data does not identify individual users and is only used to improve the content, functionality, and overall performance of the website. If we request personal or business-related information (such as your email address or name), it’s provided on a voluntary basis by you.

Booking and Payment Policy

When booking a tour on www.myljubljanatour.com, you’ll be asked to provide personal details to manage your reservations and ensure quality service. Required information typically includes your name, contact details, and booking details. Additionally, we may request optional data about your travel preferences to enhance our marketing research (e.g., your country of origin, travel preferences, or how you heard about us). This data is anonymized before use. For online payments, your data will be processed securely through Stripe/PayPal.

Third-Party Policies

We do not share your personal data with third parties unless it’s explicitly stated or required to fulfill your service request. In cases where third-party services are involved, we ensure our partners handle your data responsibly. Please review the privacy policies of these providers. When booking services from our partners, necessary details such as your name, contact information, and relevant preferences may be shared with them. For example, if a dispute arises, we may share reservation-related data with the involved partner to resolve the issue.

Resellers and Online Travel Agencies

We collaborate with a wide network of resellers who promote My Ljubljana Tour services. If you make a reservation via one of our reseller partners, they may forward your personal information (e.g., name and email) to us to finalize your booking. If you book through a reseller’s website, they may retain your personal information related to that reservation. Be sure to review their privacy policies to understand how your data will be processed.

For the purpose of fraud detection and prevention, we may also exchange user data with our business partners when necessary.

Accessing or Modifying Your Personal Data

You have the right to access the personal data we store about you. If you’d like to request a copy of your personal data, please email us at info@myljubljanatour.com with the subject line “Request Personal Data.” Should any of your information be incorrect, we’ll update it upon request. You can also ask us to delete your personal data by sending an email to info@myljubljanatour.com with “Request for Removal of Personal Data” in the subject. However, we may retain certain information for legal or administrative purposes, such as record-keeping or fraud prevention.

Cookies

Our website uses cookies to enhance your experience. Upon your first visit, we will request your consent to use cookies in line with this policy. Cookies are small text files stored on your device when you visit websites, helping us tailor your experience, track your activity, and manage functions like shopping baskets. Disabling cookies may impact your browsing experience. The cookies also help track page visits through Google Analytics, allowing us to understand what content users find most interesting and enabling social media sharing.

Google Analytics

We use Google Analytics to analyze website usage. This tool uses cookies to collect data about your browsing behavior, which is generally stored on Google servers in the USA. By enabling IP anonymization, your IP address will be shortened within EU member states before being transmitted to the US. Google uses this data to evaluate website activity and compile reports. You can prevent cookies from being stored by adjusting your browser settings. To opt out of Google Analytics, you can download and install the browser plugin available here. For more information, please visit Google’s Privacy Policy.

Security

We comply with European data protection laws and employ industry-standard security measures to protect your data. Only authorized personnel have access to personal information in the course of their work.

For more information, visit us at www.myljubljanatour.com